Codes of Practice

Complaints & Disputes

Code of Practice Regarding Complaint Handling and Dispute Resolution for Domestic and Small Business Customers. Read online.

Supporting Vulnerable Customers

At WightFibre we take our responsibility towards vulnerable and at-risk customers very seriously. Our policy, and details about our Priority Register Scheme. Read online.

Non-Payment

WightFibre policy on measures taken to effect payment or disconnection. Read online.

Number Translation Services

Number translation services code of practice publication of prices of calls. Read online.

Premium Rate Services

Customer enquiries and complaints. Read online.

Sales & Marketing

Fixed-line telecommunications services. Read online.