Service Update

We are not currently experiencing any service issues. If you are having service issues, please get in contact via the Need Help chat box bottom right so that we can look into this for you.

Please be advised to check our Planned Engineering Works Page for up-and-coming works.

Thank you.

Update from IWASP Scam Alerts

  • Lots of reports about a scam text purporting to be from the DVSA, stating that you have an unpaid parking fine and that you need to click the link to make the payment. Do not click on the link in these messages, the DVSA has no involvement in parking tickets, this is a SCAM. This may be followed up by other more urgent messages threatening penalties for non-payment – this are also SCAMS. You can forward these texts to 7726 where they will be used as intel.
  • Be wary of any number calling that claims to be the bank, they may even be 01983 numbers that mean we are more likely to trust them. If you receive a call from your bank, hang up, wait 15 minutes or use a different phone and call 159 and select your bank – this will take you to their fraud department where you can clarify if the call was genuine.
  • The scammers still seem to be using the old and trusted Microsoft scam claiming that your device has been hacked and trying to con you into allowing them access to your computer. Microsoft will NEVER contact us.
  • We have had a report of a scam text claiming to be from the bank stating that you have a suspended payment and asking if you made this – respond Y or N. This was followed up a couple of hours later by a phone call alleging to be the bank. If you have any doubts contact your bank to check if this contact was valid.
  • Whilst we haven’t received any local reports, nationally there have been increased reports of fake emails claiming to be from McAfee and AVG claiming that your antivirus software has expired and you need to renew. They will include great discounts and QR codes for you to scan to sign up, they may also pressure you to download software which will then give them control of it. Do not engage with any of these emails. If you receive an email form a company you have an account with contact them directly or log into your online account to verify the information. You can forward scam emails to report@phishing.go.uk where they will be used as intel in the fight against scams.

If you receive a call purporting to be your bank you should hang up, wait 10 minutes then contact your bank by calling 159 and then select the correct option for your bank – this is a secure way of verifying if it really was your bank contacting you

To report a scam text – forward the message to 7726

To report a scam email – forward the message to report@phishing.gov.uk

Scams can also be reported to Which – Which? – Scam Sharer

If you have lost money to a scam your first port of call should be to your Bank and Action Fraud.

Remember – STOP – THINK – CHALLENGE

Reporting a Scam

  • For advice on scams call – Citizens Advice Consumer Helpline: 0808 250 5050
  • To report a scam call – Action Fraud: 0300 123 2040

If you are concerned about somebody you care about or for more information on scams visit.

www.iwasp.org.uk

As of March 31st 2023, the number of reports received stand at more than 19,165,600 with the removal of more than 120,300 scams across 220,500 URLs.

We will analyse the content of the email you have sent to us and any websites it links to. If we discover activity that we believe to be malicious, we may:

  • seek to block the address the email came from, so it can no longer send emails
  • work with website hosting companies to remove links to malicious websites
  • raise awareness of commonly reported suspicious emails and methods used with the help of our partners

Its good to know that when we do report these emails we are helping to prevent others becoming potential victims!

Stay Safe

Kind Regards,

WightFibre Customer Service Team


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