Because We Care
Everything you need to know about WightFibre

About WightFibre

Our Credentials

At WightFibre, as we strive to make our Island one of the best connected places on the planet and to provide the best possible service, we seek external validation of how we are doing.


Customer Satisfaction Surveys

At WightFibre we survey all our customers once per year, surveying one quarter of our customers once per quarter so that, once per year, all our customers are invited to provide feedback. We routinely receive exceptionally high scores and we act upon all feedback received. Your broadband speeds and your WiFi coverage should be perfect. We guarantee this.

External Accreditations

You don't have to take our word for this. We have a number of external independent accreditations so that we can be sure we are doing things right.

The Institute of Customer Service has awarded WightFibre their ServiceMark with distinction. We are one of only 16 companies (as at June 2022) to hold this distinction and the only broadband company to do so.
Investors in People Silver
We want WightFibre to be a great place to work. On our first application we were awarded Investor in People Silver Award. Only 15% of companies achieve this level of accreditation demontrating WightFibre is well on its way to being a great place to work.
At WightFibre we take internet security seriously to safeguard our network from cyber attacks and to keep our customer information private. Our government CyberEssentials Plus certification is renewed annually and we are on the path to achieving ISO27000 certification - the 'gold standard' of information security.
WightFibre are members of the Internet Watch Foundation which aims to prevent the distribution of child sexual abuse imagery on the internet. At WightFibre we operate the IWF blacklist to block sites displaying such images.
WightFibre are members of the Isle of Wight Against Scams (IWASP) to help our customers avoid online scams by providing training and raising awareness of scams.
WightFibre is a member of the Independent Network Cooperative Association, a trade association of broadband providers who operate independently of BT Openreach. WightFibre has achieved INCA Network Gold Standard accreditation providing independent verification that our full-fibre network really is as good as we say it is.
WightFibre is a active Member of the Internet Service Providers Association through which we keep abreast of Ofcom regulation and ensure we are compliant with all telecommunications regulations.
WightFibre is an active member of the Isle of Wight Chamber of Commerce providing active support to the chamber and chamber members.
WightFibre is an Ofcom 'Code Operator'. It is this 'Code Operator' status which allows WightFibre to own and operate our own telecommunications infrastructure independently of BT Openreach.

Our Accreditations

At WightFibre, as we strive to make our Island one of the best connected places on the planet and to provide the best possible service, we seek external validation of how we are doing.